Availability, dispatch and cost
To be confirmed before checkout opens: delivery locations, dispatch times, delivery estimates, charges, free-delivery thresholds, courier names and international availability. These details will be shown on product and checkout pages once approved.
Tracking
Where tracking is available, the dispatch email will include the courier and tracking reference. Tracking availability depends on the selected service and will be shown before payment where relevant.
Delays
Delivery dates are estimates unless expressly agreed otherwise. If an order is materially delayed, contact Michelle@ohsessential.com with the order number. We will investigate and explain available options, including cancellation where required by law.
Address changes and failed delivery
Check the delivery address before paying. Contact support immediately if it is incorrect; changes may not be possible after dispatch. If delivery fails because no one is available, follow the courier’s instructions. Additional delivery costs will only be charged where lawful and clearly explained.
Lost or damaged parcels
Report suspected loss or visible damage promptly with the order number and photographs where reasonable. Keep packaging until support confirms the next step. Your legal rights remain unaffected.
International delivery
International delivery is not confirmed. If introduced, destinations, delivery estimates, import duties, taxes and responsibility for customs charges will be clearly stated before purchase.